Terms and conditions

About these terms

These terms are between you and Appex Tech Innovation Pvt. Ltd., 4th Floor, NCP Supremus, 401–404, Wadala, Mumbai 400037, India if you are a member in India, or Appex Innovation Solutions LLC, 103 Carnegie Center Drive, Suite 300, Princeton, NJ 08540, USA if you are a member in the United States. By creating an account or using our websites, app or services, you agree to them. Please also read our privacy policy and refund and cancellation policy.

What MyHealth is

MyHealth keeps your family’s health records in one place and explains them, and gives you access to our care team: our doctor, care concierge manager, nutritionist, physiotherapist, psychologists and nurses. Specialists, labs and other providers you book through us provide their own services under their own professional responsibility.

Not for emergencies

Medical information

Consultations with our doctor and care team are professional advice for you. Explanations in the app and answers from Seva, our assistant, are general information to help you understand your own records; they are not a diagnosis and do not replace your doctor. Always follow the advice of the clinician treating you.

Your account

You must be 18 or older to create an account. You may add family members, including children, with their consent or as their parent or guardian. Keep your sign-in details private and tell us at once if you think someone else has used your account. The information you give us must be accurate.

Plans and payments

The free features (your health locker, family profiles and Seva) stay free for life. Paid plans and their prices are shown on our websites before you pay; in India, prices include GST. Monthly plans renew each month and yearly plans each year until you cancel. Founding-family and other introductory prices are held for the period stated with the offer. Fees for lab tests, scans, specialists and other services booked through us are shown before you book. We may change prices for future periods; we will tell you before a change applies to you.

Cancellations and refunds

Our refund and cancellation policy explains how to cancel and when refunds apply.

Colleges and employers

If your college or employer provides MyHealth, your organisation’s agreement with us decides what is included. These terms still apply to your use of the service.

Acceptable use

Do not use MyHealth unlawfully, upload anything you have no right to share, access other people’s records without their approval, interfere with the service or its security, or copy, scrape or resell it.

Our content

The MyHealth and CareSeva names, logo, software and content belong to us. Your records remain yours.

Availability and changes

We work to keep MyHealth available and accurate, but we cannot promise it will always be uninterrupted or error-free. We may change or stop features; we will tell you in advance of changes that affect a paid plan.

Liability

To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Ending your use

You can stop using MyHealth and delete your account at any time. We may suspend or close an account that breaks these terms, after telling you why unless the law or safety prevents it.

Changes to these terms

We will post any change here with a new date, and tell you before a significant change takes effect. If you keep using MyHealth after that, the new terms apply.

Governing law

For members in India, these terms are governed by the laws of India and the courts of Mumbai have jurisdiction. For members in the United States, they are governed by the laws of the State of New Jersey.

Contact

Questions or complaints: myhealth@icaresecure.com. India: Appex Tech Innovation Pvt. Ltd., 4th Floor, NCP Supremus, 401–404, Wadala, Mumbai 400037, India. United States: Appex Innovation Solutions LLC, 103 Carnegie Center Drive, Suite 300, Princeton, NJ 08540, USA.